IT Support Analyst Job in Riyadh, Saudi Arabia

Gadget Express

Gadget Express is hiring IT Support Analyst. This job is for Riyadh, Saudi Arabia. Employee is responsible to monitor and maintain the computer systems and networks, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems.


IT Support Analyst


Attractive salary package will be offered to selected candidate


  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff/clients through a series of actions, either face to face or over the telephone;
  • troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • replacing parts as required;
  • providing support, including procedural documentation;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users’ accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with users and other professionals (e.g., software developers);
  • testing and evaluating new technology;


  • Strong knowledge of computer hardware, servers and operating systems
  • Good Troubleshooting and diagnostics Skills
  • Good communication skills
  • Relevant Technical Certifications like MCSE, MCP, A+ is a plus
  • Experience with ERP solutions is a plus

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Riyadh, Saudi Arabia

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